S8 Bonus: The Salsa-Dancing Founders Rewriting B2B Support: Eliminating Legacy Tool Sprawl with Embedded AI and Dynamic SLAs with Nooshin Alibhai & Eric Klimuk, Co-Founders of Supportbench

Nooshin Alibhai has a background in sales, event planning, and entrepreneurship. Outside of her professional life, she enjoys latin dancing, which is actually where she met her co-founder Eric. Eric Klimuk has also been in entrepreneurial roles throughout his life, starting companies early on in his life. Eventually, he dove into enterprise customer support, which led him to his current venture today. He attributes his love for salsa dancing as a major part of his professional successes, and has danced on ESPN. Both Nooshin and Eric enjoy spending time with family and friends, to help decompress from startup life.

Erik spent many years in Customer Support, and found it incredibly difficult to deploy a new platform into his support group. He set out and built a toolset for the company he was at to use - and it went viral. When he figured out nothing existed in the market like this, he decided build something to the world

This is the creation story of SupportBench.