S7 Bonus: From Importing Coconut Water to Running a Global 500-Agent Support Engine with Nathan Yap of SupportZebra

Nathan Yap has a tight knit family, that he spends a lot of time with. So traveling and enjoying good food with his family is winning to him. Outside of that, he is enjoying the Pickleball craze, and he was heading into his first tournament at the time of this recording. He also loves to ski as well, and mentions really enjoying Crested Butte and Vail.

Prior to his current venture, Nathan was importing coconut water from the Philippines. At scale, the company had an office in the Philippines, handling the back office work. They eventually sold that company, but during its lifetime, they took on other customers to help with support, and found a nice formula for building these teams.

This is the creation story of SupportZebra.